Mortgage Problems

Mortgage problems can arise when you purchase a home, refinance your mortgage or take out a ‘home equity’ loan, or even while you are making your payments.  The last is referred to as “servicing” problems).  Common violations of state and federal law include:


  • Mortgage company (or servicer) does not respond to complaints and requests for explanations of accounts.
  • Duplicative fees, such as a release of mortgage fee, being charged by both the seller’s lender and the title company.
  • Mortgage brokers receiving a fee from the lender then increasing the interest rate without proper disclosures.  These fees are referred to as “yield spread premiums" or "YSP" or "premium" on the HUD-1.
  • Adjustable rate mortgages without proper prior disclosures or erroneous rate adjustments.
  • You refinanced your home or borrowed on the equity and received a high rate mortgage, either in points and fees (8% of the loan), or in interest (over 10%), and the special requirements applying to those loans were not followed.
  • You were charged recording fees in excess of the amounts disbursed to the Recorder.
  • Payments are not posted the same day as received and late charges are imposed as a result.
  • Additional settlement charges when you get to loan closing.
  • Grossly overpriced home improvement contracts.


  • Mortgage Broker’s Fees and Kickbacks. Predatory mortgage lenders also originate loans through local mortgage brokers who act as “bird dogs”, or finders for the lenders.  These brokers represent to the homeowners that they are working for them to help them obtain the best available loan, and the homeowners usually pay a broker’s fee.  In fact, the brokers are working for predatory lenders, who pay brokers kickbacks to refer borrowers for loans at higher interest rates than those for which the borrower would otherwise qualify.  On loan closing documents, the industry uses euphemisms to describe these referral fees: yield spread premiums and service release fees.  Also, unbeknownst to the borrower, her interest rate is increased to cover the fee.  The industry calls this bonus upselling or par-plus premium pricing; we call it paying unlawful kickbacks.
  • Steering to High Rate Lenders. Some banks and mortgage companies steer customers to high rate lenders, even though those customers may have good credit and would be eligible for a conventional loan from that bank or lender.  Sometimes the customer is turned or steered away even before completing a loan application.  In other cases, the loan application is wrongfully denied and the customer is referred to a high rate lender, who is often an affiliate of the bank or mortgage company.  Kickbacks or referral fees are paid as an incentive to steer the customer to a higher rate loan.
  • Making Unaffordable Loans. Some predatory mortgage lenders purposely structure loans with monthly payments that they know the borrower cannot afford so that when the homeowner is led inexorably to the point of default, she will return to the lender to refinance the loan, and the lender can impose additional points and fees.  Other predatory mortgage lenders, called hard lenders, intentionally structure the loans with payments the homeowner cannot afford in order to lead to foreclosure so that they may acquire the house and the valuable equity in the house at a foreclosure sale.
  • Falsified or Fraudulent Applications. Some lenders knowingly make loans to unsophisticated homeowners who do not have sufficient income to repay the loan.  Often, such lenders wish to sell the loan to an investor, which requires that the borrower appear to have sufficient income to repay the loan.  Such lenders have the borrowers sign a blank application form, and then insert false information on the form, claiming that the borrower has employment or income that she does not, so it appears that she can make the payments.
  • Adding Co-signers. This is done to create the false impression that the borrower is able to pay off the loan, even though the lender is well aware that the co-signer has no intention of contributing to the payments.  Often, the lender requires the homeowner to transfer half ownership of the house to the co-signer.  The homeowner thereby loses half the ownership of the home and is saddled with a loan she cannot afford to repay.
  • Incapacitated Homeowners. Some predatory lenders make loans to homeowners who are clearly mentally incapacitated.  They take advantage of the fact that the homeowner does not understand the nature of the transaction or the papers that she signs.  Because of her incapacity, the homeowner does not understand that she has a mortgage loan, does not make the payments, and is subject to foreclosure and subsequent eviction.
  • Forgeries. Some predatory lenders forge loan documents.  In an ABC Prime Time Live news segment that aired on April 23, 1997, a former employee of a high cost mortgage lender reported that each of the lender’s branch offices had a “designated forger” whose job it was to forge documents.  In such cases, the unwary homeowners are stuck with loans they know nothing about.
  • High Annual Interest Rates. Because the purpose of engaging in predatory lending is to reap the benefit of high profits, these lenders always charge extremely high interest rates.  This drastically increases the cost of borrowing for homeowners, even though the lenders’ risk is minimal or non-existent.  Predatory lenders may charge rates of 19 to 25%, or 2 ½ times the rates of 7 to 7.5 percent being charged for conventional mortgages.
  • High Points. Legitimate lenders charge points to borrowers who wish to buy down the interest rate on the loan.  Predatory lenders charge high points, but offer no corresponding reduction in the interest rate.  These points are imposed through prepaid finance charges (or points or origination fees), which are usually 5 to 10%, but may be as much as 20%, of the loan.  The borrower does not pay these points with cash at closing.  Rather, the points are always financed as part of the loan.  This increases the amount borrowed, which produces more actual interest to the lender.
  • Balloon payments. Predatory lenders frequently structure loans so that the borrower’s payments are applied primarily to interest, and at the end of the loan period, the borrower still owes most or all of the principal amount borrowed.  The last payment balloons to an amount often equal to 85% or so of the principal.  The homeowner cannot afford to pay the balloon payment, and either loses the home through foreclosure or is forced to refinance with the same or another lender for an additional term at additional cost.
  • Negative Amortization. This involves structuring the loan so that interest is not amortized over the term.  Instead, the monthly payment is insufficient to pay off accrued interest and the principal balance therefore increases each month.  At the end of the loan term, the borrower may owe more than the amount originally borrowed.  With negative amortization, there will almost always be a balloon payment at the end of the loan.
  • Credit Insurance – Insurance Packing. Predatory mortgage lenders market and sell credit insurance as part of their loans, often without the knowledge or consent of the borrower. Typical insurance products sold in connection with loans include credit life, credit disability, credit property, and involuntary unemployment insurance.  Lenders frequently charge exorbitant premiums, which are not justified based on the extremely low actual loss payouts.  Frequently, credit insurance is sold by an insurance company which is either a subsidiary of the lender or which pays the lender substantial commissions.  Another way of charging excessive premiums is to over-insure borrowers by providing insurance for the total indebtedness, including principal and interest, rather than merely the principal amount of the loan.  In short, credit insurance becomes a profit center for the lender and provides little or no benefit to the borrower.
  • Padding Closing Costs. In this scheme, certain costs are increased above their market value as a way of charging higher interest rates.  Examples include charging document preparation fees of $350 or credit report fees of $150, which are many times the actual cost.
  • Inflated Appraisal Costs. In most mortgage loan transactions, the lender requires an appraisal.  Most appraisals include a detailed report of the condition of the house, both interior and exterior, and prices of comparable homes in the area.  Others are “drive-by” appraisals, done by someone simply looking at the outside of the house.  The former naturally costs more than the latter.  However, in some cases, borrowers are charged for a detailed appraisal, when only a drive-by appraisal was done.
  • Padded Recording Fees. Mortgage transactions usually require that documents be recorded at the local courthouse, and state or local laws set the fees for recording the documents. Predatory mortgage lenders often charge the borrowers a recording fee in excess of the actual amount established by law.
  • Bogus Broker Fees. In some cases, predatory lenders charge borrowers broker fees when the borrower never met or knew of the broker.  This is another way such lenders increase the cost of the loan for their own benefit.
  • Unbundling. This is another way of padding costs by breaking out and itemizing charges that are duplicative or should be included under other charges.  An example is charging a loan origination fee, which should cover all costs of initiating the loan, but then imposing separate, additional charges for underwriting and loan preparation.
  • Excessive Prepayment Penalties. Predatory lenders often impose exorbitant prepayment penalties.  This is done in an effort to lock the borrower into the predatory loan for as long as possible by making it difficult for her to refinance the mortgage or sell the home.  This practice provides back end interest for the lender if the borrower does prepay the loan.
  • Mandatory Arbitration Clauses. By inserting pre-dispute, mandatory, binding arbitration clauses in contractual documents, some lenders attempt to obtain an unfair advantage by relegating their borrowers to a forum perceived to be more favorable to the lender.  This perception exists because discovery is not a matter of right, but is within the discretion of the arbitrator, the proceedings are private, arbitrators need not give reasons for their decisions or follow the law, a decision in any one case will have no precedential value, judicial review is extremely limited, and injunctive relief and punitive damages are not available.
  • Flipping. Flipping involves successive, repeated refinancing of the loan by rolling the balance of the existing loan into a new loan instead of making a separate, new loan for the new amount. Flipping always results in higher costs to the borrower.  Because the existing balance of one loan is rolled into a new loan, the term of repayment is repeatedly extended through each refinancing.  This results in more interest being paid than if the borrower had been allowed to pay off each loan separately.  A powerful example of the exorbitant costs of flipping is the case of Bennett Roberts, who had eleven loans from a high cost mortgage lender within a period of four years.  See Wall Street Journal, April 23, 1997.  Mr. Roberts was charged in excess of $29,000 in fees and charges, including 10 points on every financing, plus interest, to borrow less than $26,000.
  • Spurious Open End Mortgages. In order to avoid making required disclosures to borrowers under the Truth in Lending Act, many lenders are making “open-end” mortgage loans. Although the loans are called “open end” loans, in fact they are not.  Instead of creating a line of credit from which the borrower may withdraw cash when needed, the lender advances the full amount of the loan to the borrower at the outset.  The loans are non-amortizing, meaning that the payments are interest only so that the balance is never reduced.
  • Paying Off Low Interest Mortgages. A predatory lender usually insists that its mortgage loan pay off the borrower’s existing low cost, purchase money mortgage.  The lender is able to increase the amount of the new mortgage loan by paying off the current mortgage and the homeowner is stuck with a high interest rate mortgage and a principal amount that is much higher than necessary.
  • Shifting Unsecured Debt Into Mortgages. Mortgage lenders badger homeowners with advertisements and solicitations that tout the “benefits” of consolidating bills into a mortgage loan. The lender fails to inform the borrower that consolidating unsecured debt into a mortgage loan secured by the home is a bad idea.  Paying off the unsecured debt, which necessarily increases closing costs, since they are calculated on a percentage basis, increases the loan balance.  Moreover, this practice increases the monthly payments, and exacerbates the risk that the homeowner will lose the home.
  • Making Loans In Excess of 100% Loan to Value (LTV). Some lenders are making loans to homeowners in amounts that exceed the fair market value of the home.  This makes it very difficult for the homeowner to refinance the mortgage or to sell the house to pay off the loan, thereby locking the homeowner into a high cost loan.  Normally, if a homeowner goes into default and the lender forecloses on a loan, the foreclosure sale generates enough money to pay off the mortgage loan and the borrower is not subject to a deficiency claim.  However, where the loan is 125% LTV, a foreclosure sale may not generate enough to pay off the loan, and the lender may pursue the borrower for the deficiency.


  • Force Placed Insurance. Lenders require homeowners to carry homeowner’s insurance, with the lender named as a loss payee.  Mortgage loan documents allow the lender to force place insurance when the homeowner fails to maintain the insurance, and to add the premium to the loan balance.  Some predatory lenders force placed insurance even when the homeowner has insurance and has provided proof of insurance to the lender.  The premiums for the force placed insurance are frequently exorbitant.  Often the insurance carrier is a company affiliated with the lender, and the force placed insurance is padded because it covers the lender for risks or losses in excess of what the lender may require under the terms of the loan.
  • Daily Interest When Payments Are Made After Due Date. Most mortgage loans have grace periods, during which a borrower may make the monthly payment after the due date without incurring a late charge.  The late charge often is assessed as a small percentage of the late payment.  However, many lenders also charge daily interest based on the outstanding principal balance.  While it may be proper for a lender to charge daily interest when the loan so provides, it is deceptive for a lender to charge a late fee as well as daily interest when a borrower pays before the grace period expires.


  • Abusive Collection Practices. In order to maximize profits, predatory lenders either set the monthly payments at a level the borrower can barely sustain or structure the loan to trigger a default and a subsequent refinancing.  Adding insult to injury, the lenders use aggressive collection tactics to ensure that the stream of income flows uninterrupted.  The collection departments call homeowners at all hours of the day and night, send late payment notices (in some cases, even when the lender has received timely payment or even before the grace period expires), send telegrams, and even send agents to hound homeowners, who are often elderly widows, into making payments.  These abusive collection tactics often involve threats to evict the homeowners immediately, even though lenders know they must first foreclose and follow eviction procedures.  The resulting impact on homeowners, especially elderly homeowners, can be devastating.
  • High Prepayment Penalties. See description above.  When a borrower is in default and must pay the full balance due, predatory lenders will often include the prepayment penalty in the calculation of the balance due.
  • Flipping. See description above.  When a borrower is in default, predatory mortgage lenders often use this as an opportunity to flip the homeowner into a new loan, thereby incurring additional high costs and fees.
  • Foreclosure Abuses. These include persuading borrowers to sign deeds in lieu of foreclosure, giving up all rights to protections afforded under the foreclosure statute, sales of the home at below market value, sales without the opportunity to cure the default, and inadequate notice which is either not sent or backdated.  We have even seen cases of “whispered foreclosures”, in which persons conducting foreclosure sales on courthouse steps have ducked around the corner to avoid bidders so that the lender was assured he would not be out-bid.  Finally, foreclosure deeds have been filed in courthouse deed records without a public foreclosure sale.

Think very hard before you decide to use your home for debt not connected to your home itself.  While it may appear appealing to use your equity for things such as vacations, a home equity loan is a mortgage on your house and that vacation could result in the loss of your home.  Refinancing your home to pay unsecured debt, such as credit cards turns the debt into a possible way to lose your home.

If you do decide that a home equity loan is right for you, select the lender very carefully.  Stay away from lenders that use high pressure tactics to solicit your business.  Analyze the fees associated with the loan to determine what the loan really costs you and what the true benefits are.  Read documents carefully to see what type of loan is being offered.  Some lenders will push for a “Home Equity Line of Credit.”  This is a type of credit card, using your home as collateral.  You are given a credit limit, just as with any other credit card, and an interest rate that is usually far above a normal home mortgage.  You will not know how much this loan will cost you over time, due to possible new charges, varying payments by you, just like you do not know how much other credit cards will cost you over time.

If you seek to borrow a specified amount of money for a one time expense, such as a new roof on the house, and the lender suggests a Home Equity Line of Credit, find another lender.  If you want to do a series of small projects, and anticipate making repeated charges, and can make payments high above the minimum amounts required, a line of credit may be useful to you.

The more traditional home equity loans are referred to as “closed end transactions,” meaning you borrow a set amount of money and know exactly how much your payments will be, how long it will take you to pay the loan, and how much the loan will cost you in total.